Frequently Asked Questions
HOW CAN I PLACE AN ORDER?
To place an order, simply browse our website, select your desired items, and proceed to the checkout page. Follow the prompts to provide your shipping and payment information, and your order will be processed.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept various payment methods, including credit/debit cards, PayPal, and bank transfers. At checkout, you will have the option to choose your preferred payment method.
HOW LONG DOES SHIPPING TAKE
Shipping times vary depending on your location. Typically, orders are processed within 1-2 business days, and delivery can take anywhere from 3-10 business days. You will receive a tracking number once your order has been shipped.
DO YOU OFFER INTERNATIONAL SHIPPING?
Yes, we offer international shipping to selected countries. During the checkout process, you will be able to see if your country is eligible for shipping. Please note that additional customs fees or taxes may apply upon delivery, which are the responsibility of the recipient.
DO YOU ACCEPT RETURNS AND OFFER REFUNDS?
We accept returns of unused items in their original packaging within 15 days of purchase, and we require a receipt or other proof of purchase. If the product you’re returning was a special order, you will be liable for additional handling and shipping costs.
What is your return policy? WHAT IS YOUR RETURN POLICY
We have a 30-day return policy. If you are not satisfied with your purchase, you can return it for a refund or exchange within 30 days of receiving your order. Please reach out to our customer service team to initiate the return process.
CAN I TRACK MY ORDER?
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment on our website or the couriers website.
CAN I EXCHANGE SOMETHING I BOUGHT AT QUEEN BICYCLE SHOP?
We only exchange products that are damaged or defective. If you think a product is defective, please contact us with the details of the product and the specific defect(s).
CAN I PAY IN INSTALLMENTS AT QUEEN BICYCLE SHOP?
We’ve partnered with Yonda Bike Finance, Renewed Gear Bicycle Finance, Bicycle Finance SA, and Rola Bicycle Finance to make it possible for you to spread the cost of purchases worth R10,000 or more across a series of more affordable payments. PayFast and Pay Just Now are also available as Payment Solutions.
CAN I TRADE IN OR SELL MY OLD BICYCLE THROUGH QUEEN BICYCLE SHOP?
We accept used bicycles in good condition as trade-ins. We’re also happy to purchase pre-owned bikes that are in good condition.
CAN QUEEN BICYCLE SHOP HELP ME TO MAKE MY BIKE MORE COMFORTABLE?
We only exchange products that are damaged or defective. If you think a product is defective, please call us on 022 482 2974 with the details of the product and the specific defect(s)